Profile

Experienced Chief Executive Officer, Board Advisor and advocate of modern leadership

Susan successfully lead Waterstons LTD, a business and technology company, over a 6-year period as CEO and 9 years on the board.

During her tenure, the business enjoyed profitable international growth, tripling turnover and profitability whilst also tripling the number of talented consultants worldwide. The team continuously developed customer-centric service offerings for their expanding global client base, including 24/7 support and cyber operations from new offices in Sydney and Glasgow, to accompany the expansion of Waterstons' existing presence in Durham and London. 

Susan’s passion and specialisms are in transformational and modern leadership, company culture and embracing progressive approaches to liberating people and companies through inclusive and diverse teamwork. Trust, integrity and partnership are the key to success and a fundamental belief in adding value and benefit in every interaction. 

Prior to Waterstons, Susan’s career started as a COBOL, CICS, DB2 programmer in the NHS, progressing to leading many global and enterprise projects within UBS Investment Bank. These projects ranged from scalable and resilient identity and access management solutions, to the transition of services to offshore outsourcing companies.