Staff Profile
Dr Qionglei Yu
Reader in Marketing
- Email: qionglei.yu@ncl.ac.uk
- Address: NUBS 8.06, Newcastle University Business School, 5 Barrack Road, Newcastle Upon Tyne , NE1 4SE
Profile
Reader in Marketing
Qionglei's research interests initially cover applying marketing philosophy and practices within organisations and the tourism sector. Her utmost research interest lies in exploring the impact of technology in consumer psychology, social interaction and community well-being. She has published dozens of research papers and conference proceedings on various topics, including European Journal of Marketing, International Marketing Review, Journal of Business Research, Technological Forecasting and Social Change, Annals of Tourism Research, Tourism Management, Tourism Management Perspectives and many others. Apart from academic research, Qionglei also has years of experience in industrial consultancy, e.g. China Mobile, China Zheshang Insurance, China Tea Research Institute, Zhejiang China Commodities City Group Co., and Zhejiang Haining China Leather City. etc.
Roles and responsibilities
Director of Accreditation
Qualifications and certificate
Ph.D. on scholarship pass with minor corrections titled: “Investigating Internal Market Orientation and Organisational Performance in China” (University of Sheffield, UK)
Senior Fellow of the Higher Education Academy, UK
Postgraduate Certificate in Academic Practice Fellowship of the Higher Education Academy, UK.
Associate Professor Qualification of Higher Education Academy in Management (National Human Resources and Social Security Bureau), China
MBA case teaching qualification, Case teaching and writing workshop (National MBA Education Supervisory Committee), China
Fellow of Higher Education Academy in Management (Higher Education Academy, China)
Master of Business Administration (University of Hull, UK)
Previous positions
Kent Business School, University of Kent
Canterbury Christ Church Business School, Canterbury Christ Church University
School of Business Administration, Zhejiang Gongshang University, China.
Current work
- Technology and society: how technology influences human emotions and social interaction. Project website: https://www.acart.org.uk/connect-programme
- Customer service encounter preferences: Technology and Loneliness
- Apply marketing internally: Internal market orientation and employee well-being and productivity
Main expertise
- Digital transformation, marketing and consumer behaviour
- Tourism marketing
- Employee management and organisational performance
Research groups
Member of Marketing: Consumers, Communications and Services
External member of the Centre for Consumers and Sustainable Consumption, Durham University Business School
Completed and current PhD supervision areas:
Internal market orientation;
Tourism Marketing;
Technology and consumer behaviour in the service sector;
PhD candidates are welcome to join the team if they share similar research interests.
Media appearance
The Academic, title "The impact of multiple identities in tourism decision-making, Can post-pandemic tourism's revival withstand global challenges, as social identities shape travel decisions, invoking intricate emotions and ambivalence?"
https://theacademic.com/multiple-identities-in-tourism-decision-making/.
Faculti interview, title “Internal market orientation, interdepartmental relationships and market performance: the pivotal role of employee satisfaction”
TRT World Roundtable interview, title “Comparison Culture: Is it damaging our health?”
https://www.youtube.com/watch?v=98rU6rodT7E
I have abundant teaching experiences in undergraduate, postgraduate teaching and research, and MBA.
Previous module leader for a series of modules:
- Principles in Marketing,
- Strategic Brand Management,
- Consumer Behaviour,
- Buyer Decision Making,
- International Marketing,
- Strategic Marketing Management,
- Contemporary Trends in Marketing,
- Dissertation in Marketing.
Current module leader for
- Contemporary Trends in Marketing,
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Articles
- Li Y, Yu Q, Zou Y, Zhang J, Liao J. From work resources to safety performance: tour guides' job burnout and personality profiles matter. Current Issues in Tourism 2024, epub ahead of print.
- Yu Q, Huang Y, Li X, Ren Z. To go or not to go: multiple identities and the effects of ambivalence . Current Issues in Tourism 2022, 26(12), 2044-2063.
- Zou Y, Yu Q. Sense of safety toward tourism destinations: A social constructivist perspective. Journal of Destination Marketing and Management 2022, 24, 100708.
- Ye Y, Yu Q, Zheng Y, Zheng Y. Investigating the effect of social media application on firm capabilities and performance: The perspective of dynamic capability view. Journal of Business Research 2022, 139, 510-519.
- Yu Q, Barnes B, Ye Y. Internal Market Orientation, Interdepartmental Relationships and Market Performance: The Pivotal Role of Employee Satisfaction. European Journal of Marketing 2022, 56(5), 1464-1487.
- Yu Q, Pickering S, Geng R, Yen DA. Thanks for the memories: Exploring city tourism experiences via social media reviews. Tourism Management Perspectives 2021, 40, 100851.
- Filieri R, Yen DA, Yu Q. #ILoveLondon: An exploration of the declaration of love towards a destination on Instagram. Tourism Management 2021, 85, 104291.
- Yu Q, Barnes BR, Ye Y. Investigating internal market orientation: is context relevant?. Qualitative Market Research: An International Journal 2020, 23(3), 523-539.
- Yu Q, McManus R, Yen DA, Li X. Tourism boycotts and animosity: A study of seven events. Annals of Tourism Research 2019, 80, 102792.
- Yu Q, Yen DA, Cappellin B, Wang CL. From West to East: British sojourners’ acculturation in China. International Marketing Review 2019, epub ahead of print.
- Yu Q, Foroudi P, Gupta S. Far apart yet close by: Social media and acculturation among international students in the UK. Technological Forecasting and Social Change 2019, 145, 493-502.
- Foroudi P, Yu Q, Gupta S, Foroudi MM. Enhancing university brand image and reputation through customer value co-creation behaviour. Technological Forecasting and Social Change 2019, 138, 218-227.
- Yu Q, Yen DA, Barnes BR, Huang YA. Enhancing firm performance through internal market orientation and employee organizational commitment. The International Journal of Human Resource Management 2019, 30(6), 964-987.
- Cappellini B, Hosony S, Yen DA, Yu Q. Away from home: How young Chinese consumers travel with global brands?. Journal of Retailing and Consumer Services 2019, 46, 87-94.
- Yu Q, Asaad Y, Yen D, Gupta S. IMO and internal branding outcomes: an employee perspective in UK HE. Studies in Higher Education 2016, 43(1), 37-56.
- Barnes BR, Siu NYM, Yu Q, Chan SSY. Exploring cosmetics advertising in southern China. International Journal of Advertising 2009, 28(2), 369-393.
- Ashnai B, Smirnova M, Kouchtch S, Yu Q, Barnes BR, Naude P. Assessing relationship quality in fur business-to-business markets. Marketing Intelligence & Planning 2009, 27(1), 86-102.
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Authored Books
- Zheng Y, Yu Q. Restructuring China's Distribution Channel System and the Strategies for Distribution Ecology Cultivation. Beijing: Economy Science Publishing House, 2023.
- Zheng Y, Xu F, Lou C, Yu Q. Market Innovation, Industrial Transformation and Upgrading: The Case of Haining China Leather City. Economic Science Press, 2014.
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Book Chapters
- Yu Q. Strategies for the Development of Modern Service Industry under the Situation of Financial Crisis. In: The Review of Modern Commerce. 2009.
- Yu Q. Research in Case Study Teaching for Students in Management. In: Management Service and Innovation: The Research Works of Business Administration Education. Beijing: China Development Publisher, 2006.
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Conference Proceedings (inc. Abstracts)
- Yan M, Yu QL. Service robot in tourism and hospitality services: Are technologies driving a loneliness paradox?. In: 2023 Global Marketing Conference. 2023, Seoul, South Korea: Global Alliance of Marketing & Management Associations.
- Setthanandhaphokin P, Yu Q, Yannopoulou N. Feeling safe and its impact on tourists’ intention to revisit. In: 10th International Conference on Contemporary Marketing Issues. 2022, Naxos, Greece.
- Hu X, Yu Q. Internal market orientation: A strategic behaviour to reduce blurring boundary between work and life during Covid-19. In: 5th International Conference of Marketing, Strategy and Policy. 2021, Newcastle University; Online: Marketing, Strategy and Policy Research Center.
- Hu, X, Yu, Q. The Work and Family Balance and Extended Internal Market Orientation. In: 48th EMAC Conference. 2019.
- Yu, Q, Yen, D, Xiang, R. Tourism Boycott: Types of incidents, price promotion and consumer identity. In: 26th Global Marketing Conference. 2018, Tokyo, Japan.
- Hu, X, Yu, Q. Internal market orientation and the organizational performance. In: 47th EMAC Conference. 2018, Glasgow, UK. In Preparation.
- Yu Q, Yen D, Huang Y. Internal Market Orientation, a Novel Approach to Improve Firm Performance in China. In: 45th EMAC Conference. 2016, Oslo, Norway.
- Yu, Q, Barnes, B. Internal market orientation leveraging firm performance via internal success. In: 24th Global Marketing Conference. 2016, Hong Kong China.
- Yu Q, Barnes B. Internal Market Orientation and Organisational Performance in China (Best Paper Award). In: Academy of International Business (South East Asia) Regional Conference. 2012, Xiamen China.