Staff Profile
Maureen Wilkinson
Service Management Officer
Introduction
My background is mainly in the public sector with 10 years in local government and 8 years with the NHS in various IT and information related roles.
I’m married to Mark, have a 10 year old son, Dylan and a 15 year old step daughter, Paige – and an 8 year old Staffy named Buzz. We live in Ferryhill, in the south of County Durham.
Roles and Responsibilities
Design and implementation of ITIL Service Management processes
Qualifications
Bsc (Hons) Computing
Post Grad Cert in Managing Health and Social Care
ISEB Data Protection
ISEB Information Security
ISEB Information Risk Management
ITIL v 3 Foundation Certificate
ITIL Intermediate Certificate- Service Transition
ITIL Intermediate Certificate – Service Operation
ITIL Intermediate Certificate – Service Strategy
PRINCE 2 – Practitioner Level – certification now expired but still relevant!!
Previous Positions
NHS County Durham & Darlington, Head of Information Governance
Sedgefield Primary Care Trust – IM&T Manager and Performance Manager
North Tees & Hartlepool NHS Trust – Senior IT Analyst
Irwell Valley Housing Association – Assistant IT Manager
Sedgefield Borough Council – Analyst Programmer
Informal Interests
Taekwondo
Gym
Various types of exercise – Kettlebells, spin cycling, Zumba
Football - watching, not playing!
Eating and drinking – it's just as well I do so much exercise!
Travelling