Legal

Complaints procedures

The University believes that it is in everyone's interests to resolve complaints as quickly as possible, and as close to the source of the problem as possible.

If you have a complaint about a service or any other dealing relating to the University, put your complaint in writing to the provider of the service or the relevant responsible officer.

If you don't know who the service provider or the relevant officer is, send your complaint to:

(Care of the) Head of Executive Office
Newcastle University
King's Gate
Newcastle upon Tyne
NE1 7RU

The service provider or relevant officer will respond to your complaint in writing normally within 10 working days.

Current students or graduates

If you are a current student or recent graduate of the University you should follow the procedure for student complaints.

Copyright

All content published on the central web server (www.ncl.ac.uk) is (c) Copyright Newcastle University 2016 except for any which has been explicitly marked as being the copyright of another person. All rights reserved.

Individuals are allowed to download or copy such materials for their own personal use only. Proposals for any other reproduction should be made to:

Corporate Web Development
Newcastle University
King's Gate
Newcastle upon Tyne
NE1 7RU

The copyright of digital media published on the central web server (www.ncl.ac.uk) varies. For details on individual images please contact us.

Images must not be reproduced without permission being granted in advance.

The University of Newcastle upon Tyne, trading as Newcastle University.

Notice and take down period

Newcastle University seeks to observe the highest standards of compliance with the law and the rights of rights holders, while publishing research and teaching resources to support our students and staff and contribute to academic practice.

If you are a rights holder and are concerned that you have found material on our website or legitimately under our name elsewhere, for which you have not given permission, or is not covered by a limitation or exception in laws of the UK or other countries (as relevant), please contact us in writing. State the following:

• your contact details
• the full bibliographic details of the materials
• the exact URL or other location where you found the material
• proof that you are the rights holder and a statement that, under penalty of perjury, you are the rights holder or are an authorised representative

Contact details

Email: noticeandtakedown@ncl.ac.uk

Procedure

Upon receipt of notification the 'Notice and Take down' procedure is then invoked.

1. Newcastle University will acknowledge receipt of your enquiry by email or letter within 10 working days. The University will make an initial assessment of the validity and plausibility of the complaint.
2. If the initial assessment is that your complaint is potentially valid and requires further investigation or legal advice, the relevant material will be removed (or a request made to the hosting party if the material is hosted elsewhere) forthwith pending the outcome of the complaint.
3. Newcastle University will contact the contributor who deposited the material, if relevant. The contributor will be notified that the material is subject to a complaint, under what allegations, and will be encouraged to assuage the complaints concerned.
4. The complainant and the contributor will be encouraged to resolve the issue swiftly and amicably and to the satisfaction of both parties. The possible outcomes are as follows:
   • material is replaced on the Newcastle University website unchanged
   • material is replaced on the Newcastle University website with changes
   • material is permanently removed from the website.
5. If the contributor and the complainant are unable to agree a solution, the material will remain unavailable through the Newcastle University website until a time when a resolution has been reached.
6. Notice will be given via the website about materials that have been taken down to inform others who may have copies.
7. Newcastle University will (if necessary) take legal advice and, where it is practicable, support action, if necessary, against unofficial sites purporting to be in our name/not under our control that breach others’ rights.
8. Specific additional take down procedures may apply in special circumstances.

Disclaimers

Newcastle University makes every possible effort to ensure that the information published on our website is current and accurate.

It may be necessary to make occasional changes. For example, we may need to make changes reflecting the availability of degree programmes, facilities or fees due to legitimate staffing, financial, regulatory or academic reasons. Examples of why we may need to make changes include:

• a change of law or regulatory requirements
• lack of demand
• departure of key personnel
• change in government policy
• withdrawal or reduction of funding

Changes to courses may, for example, consist of:

• variations to the content and method of delivery of programmes, courses and other services
• discontinuation of programmes, courses and other services
• the merger or combining of programmes or courses

The University is not responsible for the content of any websites reached through links which do not form part of the Newcastle University domain (www.ncl.ac.uk).

Full details of the University’s terms and conditions, including reference to all relevant policies, procedures, regulations and information provision are available on our regulations page.