Module Catalogue 2024/25

MKT3014 : New Product and Service Development

MKT3014 : New Product and Service Development

  • Offered for Year: 2024/25
  • Module Leader(s): Dr Yulia Dzenkovska
  • Lecturer: Dr Hao Du
  • Owning School: Newcastle University Business School
  • Teaching Location: Newcastle City Campus
Semesters

Your programme is made up of credits, the total differs on programme to programme.

Semester 1 Credit Value: 10
Semester 2 Credit Value: 10
ECTS Credits: 10.0
European Credit Transfer System
Pre-requisite

Modules you must have done previously to study this module

Pre Requisite Comment

School Academic Exchange Co-ordinators can approve Incoming Study Abroad student registrations on this module, based on the student’s previous study.

Co-Requisite

Modules you need to take at the same time

Co Requisite Comment

N/A

Aims

Entrepreneurship and innovation management, specifically new product/service development, has become a new imperative in strategic marketing and management. Everybody wants to be the next Google, Tesla, or Netflix; nobody wants to be Kodak, Blockbuster, or BlackBerry. Today, “Innovate or die” or “innovation is the source of competitive advantage” are common clichés in any business/technology related conferences, magazines, academic journals, and books. While these clichés are inspiring for many managers, achieving success through entrepreneurial action is not easy and the failure rate is high.

The focus of entrepreneurship and innovation management is to enable a firm to respond to an external or internal opportunity, and uses its creative efforts to introduce new ideas, products, or services. Successful new products/services, in turn, help capture and retain market share, increase profitability, and achieve competitive advantage. What characterizes such a process of innovation leading to success? Holistic integration of marketing, design and technology, combined with strategic thinking is the only way to manage innovation in a sustainable way.

This module examines entrepreneurship and innovation management from a strategic marketing perspective; enabling students explore principles in relation to entrepreneurship and innovation management, specifically new product/service development. This module will be delivered through introducing relevant literature, learning experiences, and industry-linked case studies; so that theory and practice go together.

Outline Of Syllabus

Semester 1 – the focus during this semester is on New Product Development and New Service Development
-       What entrepreneurship is and why it matters
-       Source of innovation: where do ideas come from?
-       Entrepreneurial decision-making and personal resource ‘fit’
-       Customer journey mapping and market discovery
-       Exploring collaboration
-       Experimentation versus planning
-       Building the service innovation case
-       Stages of new services development
-       Methods of new services development
-       Design Thinking methodology
-       Customer Co-Creation in new services development
-       New services development launch management
-       New services branding and positioning
-       Design of Services Networks

Semester 2 – the focus during this semester is on working on Building a minimum viable product for a client.
-       Building a viable business model
-       Design Thinking for new product and service development
-       Application of Design Thinking methodology to real-life organisational issues
-       Wicked problems

Learning Outcomes

Intended Knowledge Outcomes

Having successfully completed this module, I will be able to:

o Design and justify a New Product using appropriate principles, models, and techniques to enable an organisation to maintain a competitive advantage

o Evaluate fundamental and cutting edge marketing models and techniques to implement a New Service as part of an organisations marketing strategy

Intended Skill Outcomes

Having successfully completed this module, I will be able to:
o Design and justify a New Product or Service proposition using appropriate principles, models, and techniques to enable an organisation to maintain a competitive advantage
o Evaluate fundamental and cutting-edge marketing models and techniques to implement a New Product or Service as part of an organisation’s marketing strategy
o Discuss an end-to-end project you have completed
o Improve your employability by enhancing your critical thinking and collaboration skills, confidence and self-awareness
o Have a better understanding of social implications in new product and service development

Teaching Methods

Teaching Activities
Category Activity Number Length Student Hours Comment
Scheduled Learning And Teaching ActivitiesLecture111:0011:001-hour long lectures for semesters 1 (9x 1 hours) and semester 2 (2x 1 hours)
Guided Independent StudyAssessment preparation and completion160:0060:00Time for students to complete formative and summative coursework & assessments
Guided Independent StudyDirected research and reading166:0066:00Estimated based on 3 hours per teaching week (not necessarily to do in that week)
Scheduled Learning And Teaching ActivitiesSmall group teaching201:0020:00Semester one – 6 x 1 hours Semester two – 8 x 2 hours which splits cohort into two
Guided Independent StudyIndependent study140:0040:00Balance to equal 200 overall
Scheduled Learning And Teaching ActivitiesScheduled on-line contact time31:003:00Semester 1(2x 1 hours): 1- Assessment briefing 2- Pre-assessment clinic Semester 2 (1x 1 hours): 1- Assessment briefing
Total200:00
Teaching Rationale And Relationship

This module will be delivered through introducing relevant literature, group learning experiences, and industry-linked case studies; so that theory and practice go together. There will be a mix of lectures, seminars, and group discussions held throughout the year. Students are in control of their learning in this module.
In semester two, the module will use real life clients as students work in groups to respond to a new service or innovation of the service. Issues will come from business, organisational, or societal areas. In tackling real life clients’ students will develop; employability skills, collaboration skills, critical thinking, reflection and self-awareness, whilst improving student engagement. Working with real clients ensures classes are provide hands on support for students to apply the theory and put into action and practise.

Reading Lists

Assessment Methods

The format of resits will be determined by the Board of Examiners

Other Assessment
Description Semester When Set Percentage Comment
Portfolio2A502000 word, individual portfolio
Design/Creative proj1M50Individual video pitch (5 minutes)
Formative Assessments

Formative Assessment is an assessment which develops your skills in being assessed, allows for you to receive feedback, and prepares you for being assessed. However, it does not count to your final mark.

Description Semester When Set Comment
Oral Presentation1MPeer pitching and oral feedback
Portfolio2MOral feedback as group on portfolio at stages in the seminar classes
Assessment Rationale And Relationship

Both assessments provide you with the opportunity to act independently and working as group, confidently and flexibly when evaluating and interpreting complex problems and selecting relevant tools/methods to aid decision making.

Through the individual assessments and formative group work, you will further develop your skills in communicating clearly, fluently and effectively using contemporary and traditional media formats to justify the findings of your investigation.

Timetable

Past Exam Papers

General Notes

N/A

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Disclaimer

The information contained within the Module Catalogue relates to the 2024 academic year.

In accordance with University Terms and Conditions, the University makes all reasonable efforts to deliver the modules as described.

Modules may be amended on an annual basis to take account of changing staff expertise, developments in the discipline, the requirements of external bodies and partners, and student feedback. Module information for the 2025/26 entry will be published here in early-April 2025. Queries about information in the Module Catalogue should in the first instance be addressed to your School Office.