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King's Gate Redevelopment
Levels 1 and 2

Learn about the home of Student Services

The redevelopment of King's Gate

King’s Gate opened in 2009 to provide a front door for the University and a ‘one stop shop’ for Student Services. Since then, the way in which students access our services has evolved. This has highlighted the need for the student spaces in King’s Gate to adapt in response to changing student needs and expectations.

Following consultation with students and colleagues, we've developed an ambitious design. The new design enables the creation of an adaptable, flexible space for the University community now and in the future.

This is going to be a transformational project for the University, using our 'front door' as somewhere we can really showcase the amazing work that we do here and somewhere that is really welcoming for our students so they can access services and support.

Naomi Oosman-Watts, Director of Student Success

What has changed?

  • We have prioritised Level 1 for student-focussed activities. Previously, only 19% of the floor space was available for student-focussed activities.

  • We have created a more welcoming environment for all visitors to King's Gate, making it place they want to visit, not just somewhere they need to visit.

  • We have supported the development of student-centred spaces across campus and provided more event space for University activities.

A design of how the event space on Level 1 will look
A graphic depicting what the Level 1 helpdesk will look like after the refurbishment

Level 1 helpdesk

A graphic depicting how the Level 2 waiting area will look

Level 2 waiting area

A projection of how the Level 1 coffee servery will look

Level 1 coffee servery

How consultation rooms will look following the refurbishment

Consultation rooms

A design of the event space following the refurbishment

Event space

How will I access Student Services?

From Monday 28 April 2025, Student Services will be returning to King's Gate. 

Services and support, including wellbeing support, will continue to be available throughout the redevelopment.

  • Student Services are operating a helpdesk for all in-person enquiries (including urgent wellbeing concerns) from Great North House (building No. 72 on the campus map - situated between the Hancock Pub and the Marjorie Robinson Library Rooms) until Friday 25 April. 
  • In-person appointments will take place at various locations across campus – students will be advised of the location when they book, and directions will be provided.
  • The Student Services Enquiries line – 0191 208 3333 – is operating as normal throughout the redevelopment. 
  • You can also book appointments directly with individual teams. Please see the Student Services webpage for booking links.

 

Where can I find further information?

We will continue to keep you updated on progress with regular updates on this webpage.

For directions to Great North House, please see our wayfinding information.