Student Services
For prospective students, current students and alumni.
Accessing Student Services
Your first point of contact for all Student Services is the Student Engagement Team.
We provide information and support in an environment that's friendly, safe and relaxed.
We can offer you expert advice. We will be able to answer many of your questions directly and can signpost you to colleagues within the integrated services if needed.
Who can use Student Services?
Our services are for people thinking of university education, current students and our graduates.
- Prospective students can seek advice on applying to Newcastle, open days, accommodation and financial support
- Current students can access information, support and guidance throughout your studies
- After graduation you will be able to access further support with careers, and obtain documentation and verification of your study
We also offer some services to our colleagues in the University and to external stakeholders.
Privacy
In line with our privacy policy, any identifiable information you provide to Student and Academic Services staff will remain confidential, unless we are compelled by law to provide it or we believe that you or somebody else is in danger. If this is the case, we will work with you to take any needed safeguarding action, unless to do so creates risk to others.
Contact us
Until Monday 8 July, Student Services will be operating from a temporary helpdesk on Level 1 of King’s Gate:
Student Services
Level 1, King's Gate
Newcastle University
Newcastle upon Tyne
NE1 7RU
Tel: +44 (0) 191 208 3333
From Tuesday 9 July, the Student Services Helpdesk will move to Great North House (located between the Hancock Pub and the Marjorie Robinson Library Rooms link to map) whilst Levels 1 & 2 of King’s Gate undergo redevelopment.
For more information and updates about the redevelopment project please see our dedicated webpage.
Opening hours
Helpdesk
- 09:30 to 16:30 Monday, Tuesday, Thursday and Friday
- 10:00 to 16:30 on Wednesday only
Telephone lines
- 09:30 to 12:30 and 13:30 to 16:30 Monday, Tuesday, Thursday and Friday
- 10:00 to 12:30 and 13:30 to 16:30 Wednesday only
Appointments
You can also book appointments directly with individual teams. Both online and face-to-face appointments are available. Please see individual team websites for booking information: