Student Portal
Guidance to help you use the Student Portal.
University scholarship or discount missing from tuition fee balance
For a scholarship or discount to display on a tuition fee account, the department that administers the funding must provide the relevant paperwork to the tuition fees team.
As registration is a busy time of year, there may be a delay before the paperwork is sent by the issuing department, processed and applied on a tuition fee account. If you are concerned, contact the department that issues the funding and ask them to check that the relevant paperwork has been forwarded to tuition fees for the scholarship or discount.
Payment missing from tuition fee balance
A tuition fee payment made outside of the Student Portal, once received by the University, can take up to two working days to be allocated to the correct student account.
If you think that a payment should have arrived at the University but payment has not been allocated to your record, email details of the payment to cash@ncl.ac.uk. This email should include the:
- exact payment amount
- date the payment was made
- any reference that was quoted on the payment
- any documentation received when the payment was initiated
- your student number
Once the payment has been identified then the tuition fee balance on the Student Portal will be updated.