Student Portal
Guidance to help you use the Student Portal.
Completing your registration
You will be required to log into the Student Portal. If you are required to pay towards your tuition fee balance before you can register, the financial details page will show:
- your tuition fee balance
- the payments that are due
Please be aware that once you have registered, no further financial information is displayed on the Student Portal. If you have a tuition fee query that is not answered below, contact the tuition fees team for assistance.
If you are unable to pay your tuition fees using the Student Portal, you can pay online with a debit or credit card using the Online Payments Portal. Find out more about how to pay your fees.
University scholarship or discount missing from tuition fee balance
For a scholarship or discount to display on a tuition fee account, the department that administers the funding must provide the relevant paperwork to the tuition fees team.
As registration is a busy time of year, there may be a delay before the paperwork is sent by the issuing department, processed and applied on a tuition fee account. If you are concerned, contact the department that issues the funding and ask them to check that the relevant paperwork has been forwarded to tuition fees for the scholarship or discount.
Payment missing from tuition fee balance
A tuition fee payment made outside of the Student Portal, once received by the University, can take up to two working days to be allocated to the correct student account.
If you think that a payment should have arrived at the University but payment has not been allocated to your record, email details of the payment to cash@ncl.ac.uk. This email should include the:
- exact payment amount
- date the payment was made
- any reference that was quoted on the payment
- any documentation received when the payment was initiated
- your student number
Once the payment has been identified then the tuition fee balance on the Student Portal will be updated.