Refunds and Credit Policy
If you are expecting a tuition fee refund, we will contact you to arrange it.
Tuition fee refunds
Common reasons for tuition fee refunds are:
- withdrawal from study at the University
- a tuition fees discount or scholarship has been applied following payment
A refund will only be offered in these circumstances if the tuition fees team has received the correct internal paperwork to adjust the tuition fee account. You will not be eligible for a refund if:
- you have a tuition fee debt on your account
- your payment was for a non-refundable tuition fee deposit
Full details of the refund process can be found in the Tuition fees refund document.
We do not routinely process refunds between September and November, whilst the tuition fees team support students during the registration period.
Refund process
Refunds will be returned to the original payer. Where possible the refund will be processed using the same method as the original transaction. This is to ensure compliance with the Money Laundering Regulations 2007.
We do not offer cash refunds. If the original payment was made by cash, we will ask for evidence of the funds being withdrawn from a bank account and we will return the funds to this bank account.
It may not possible to return funds using the original payment method (eg payment card is now expired or original payment bank account is now closed). If this is the case, you will be asked to provide evidence of who originally made the payment, and the funds will be returned to the payer.
The tuition fees team may ask for additional evidence on a case by case basis in order to authorise a refund.
The University does not take any responsibility for payments made by a third party.
2% early payment discount refund
The tuition fees team will not process any 2% early payment discount refunds until the 1 December. If you are due a 2% EPD refund and have not heard from the tuition fees team after December please contact us.
Credit policy
Our credit Policy provides information on tuition fee procedures.
Section two of our Credit Policy provides information on procedures relating to:
- conditions of payment
- refunds
- sponsors and embassies
- withdrawals and suspensions