"First time using study rooms in Walton Library. Contacted help desk to alert of unclean rooms (liquid stains up walls) and broken equipment (fans). Did not want to be held responsible. Wed 9th Nov - Room G Thurs 10th Nov - Room E..." [full details]

"Not certain if it is the correct library, However, I had a HUGE problem and which the gods directed me toward Richard on the helpdesk. My Endnote failings were vast and the most patient and excellent RIchard resolved. Legend- thank you soooo much. 10 star rating!..." [full details]

"Hi, The Law Library radiators are still turning off/not high enough. All of today I have sat next to a radiator but still have to keep my coat on. I understand there is an energy crisis and the cost to heat the Law Library has gone up. However, unfortunately many of us are struggling to work in t..." [full details]

"Would be really helpful to have a coloured printer within the Law school...." [full details]

"Please get a colour printer in the Law Library...." [full details]

"I am an external user. In the past I have been able to come in and renew in a single process. Now I have to go online, fill in a form, upload a photo (instead of the staff member taking a photo when I am in front of them) and then come in to the library. Why? Who decided to complicate the process, a..." [full details]

"Every time I come to the library my friends and I are really cold. To the point where I leave because it is uncomfortable to work. Please could you make the library warmer, especially during the winter months...." [full details]

"The Library is very cold. I understand there is an energy crisis but we pay a lot of money and we should not be freezing whilst trying to study. Please turn off the air con and turn up the heating...." [full details]

"The staff get irate and angry over a simple question such as 'I have forgotten my smart card.' One punched the desk when we tried to exit the library without a card, despite being granted access using our digital cards. They're very confrontational and rude. They're also classist, one made a comment..." [full details]

"Too cold. Struggling to work...." [full details]

"Please can we have the heating on! It's absolutely freezing in the Law Library and I am struggling to do my work. It was on low this morning and still I felt cold, it is now the afternoon and my hands have iced up! Thank you...." [full details]

"Guest WIFI service is appalling! Only on 2.4GHz. Why not 5 GHz? Regardless of location. a link speed never exceeds 144MBPS. Regardless of occupancy, link speed never exceeds 144MBPS. Websites take too long to load, often failing completely. Sky need to provide more and better equipment to improve ..." [full details]

"Regarding Lockers The lockers are located very close to computer text. -Not easy access to individual self covered. -Some times need to request desk user to move the chair. -Computer screen is fully visible while walkers pass by. Recommendation. -Relocate only nearby computer desk or mak..." [full details]

"Hi again, Can we get a 512 Hz Tuning fork, for clinical skills practise please. This is used for an ear exam. Thanks,..." [full details]

"Hi Friends, Can we have a resuscitation doll as part of the clinical skills library equipment. This allows us to practise CPR, as we can only usually do this by booking the clinical skills room - not always possible due to booking & staffing arrangements. ..." [full details]

"Filled in by member of staff on request of customer. Alyaa is a previous student interested in joining as an alumni member but would like this to include e-resources that staff and students have access to. Advised that currently this is not possible as access is linked to Newcastle University ID but..." [full details]

"The staff that work the graveyard shift here are absolute saints, thank you for keeping the Robbo open 24/7 so that I can actually pass my exams!!..." [full details]

"Please tighten the top hinges on all the doors if possible to stop the constant banging as people go in and out. Simple fix, thank you..." [full details]

"The wi-fi during exam period has proven to not be a required standard to be able to work. After running a speed test the download is only 2.5mbps and the upload is only 1.8mbps. Neither of these numbers in my opinion would be deemed fit to work with. This is meaning downloading resources requi..." [full details]

"We visited the uni for an open day and was advised we could have a tour of the medial sciences library, as our son has applied to Pharmacy. Helen the librarian was very kind to give us a tour of the library without prior notice and she showed us the different study spaces and book collections. We we..." [full details]

"I work in the library most days and really appreciate having this space but on colder days (of which there are a lot recently) the temperature is rather low. Even with a coat on and extra layers in anticipation of this, the work spaces are still really cold. I have spoken to a few others who feel th..." [full details]

"Overall the library is great however, it is freezing, there is definitely no need to put the air-conditioning on full just because there is a bit of sun outside, the cold temperature is also a problem during the winter months too. It's difficult to get work done when you're concentrating on how cold..." [full details]

"The urinals are still not in use on the ground floor it is an absolute joke please fix this they have unhygienic black bin bags on them this should be your first maintenance priority public health disaster ..." [full details]

"Is there anyway of increasing the temperature? Floor 3 and 4 are quite cold. ..." [full details]

"Regards Bogdan and Richard in Library. Very helpful and knowledgeable and were very happy to help. Best wishes,..." [full details]

"Helen has been very helpful when I have visited...with my very small lunchtime! I hope to remain a member after 29/06/22 when I retire...." [full details]