"Not certain if it is the correct library, However, I had a HUGE problem and which the gods directed me toward Richard on the helpdesk. My Endnote failings were vast and the most patient and excellent RIchard resolved. Legend- thank you soooo much. 10 star rating!..." [full details]

"I am an external user. In the past I have been able to come in and renew in a single process. Now I have to go online, fill in a form, upload a photo (instead of the staff member taking a photo when I am in front of them) and then come in to the library. Why? Who decided to complicate the process, a..." [full details]

"Every time I come to the library my friends and I are really cold. To the point where I leave because it is uncomfortable to work. Please could you make the library warmer, especially during the winter months...." [full details]

"The Library is very cold. I understand there is an energy crisis but we pay a lot of money and we should not be freezing whilst trying to study. Please turn off the air con and turn up the heating...." [full details]