"Not certain if it is the correct library, However, I had a HUGE problem and which the gods directed me toward Richard on the helpdesk. My Endnote failings were vast and the most patient and excellent RIchard resolved. Legend- thank you soooo much. 10 star rating!..." [full details]

"I am an external user. In the past I have been able to come in and renew in a single process. Now I have to go online, fill in a form, upload a photo (instead of the staff member taking a photo when I am in front of them) and then come in to the library. Why? Who decided to complicate the process, a..." [full details]

"Every time I come to the library my friends and I are really cold. To the point where I leave because it is uncomfortable to work. Please could you make the library warmer, especially during the winter months...." [full details]

"The Library is very cold. I understand there is an energy crisis but we pay a lot of money and we should not be freezing whilst trying to study. Please turn off the air con and turn up the heating...." [full details]

"The staff get irate and angry over a simple question such as 'I have forgotten my smart card.' One punched the desk when we tried to exit the library without a card, despite being granted access using our digital cards. They're very confrontational and rude. They're also classist, one made a comment..." [full details]

"Guest WIFI service is appalling! Only on 2.4GHz. Why not 5 GHz? Regardless of location. a link speed never exceeds 144MBPS. Regardless of occupancy, link speed never exceeds 144MBPS. Websites take too long to load, often failing completely. Sky need to provide more and better equipment to improve ..." [full details]

"Regarding Lockers The lockers are located very close to computer text. -Not easy access to individual self covered. -Some times need to request desk user to move the chair. -Computer screen is fully visible while walkers pass by. Recommendation. -Relocate only nearby computer desk or mak..." [full details]

"Filled in by member of staff on request of customer. Alyaa is a previous student interested in joining as an alumni member but would like this to include e-resources that staff and students have access to. Advised that currently this is not possible as access is linked to Newcastle University ID but..." [full details]

"The staff that work the graveyard shift here are absolute saints, thank you for keeping the Robbo open 24/7 so that I can actually pass my exams!!..." [full details]

"Please tighten the top hinges on all the doors if possible to stop the constant banging as people go in and out. Simple fix, thank you..." [full details]

"The wi-fi during exam period has proven to not be a required standard to be able to work. After running a speed test the download is only 2.5mbps and the upload is only 1.8mbps. Neither of these numbers in my opinion would be deemed fit to work with. This is meaning downloading resources requi..." [full details]

"I work in the library most days and really appreciate having this space but on colder days (of which there are a lot recently) the temperature is rather low. Even with a coat on and extra layers in anticipation of this, the work spaces are still really cold. I have spoken to a few others who feel th..." [full details]

"Overall the library is great however, it is freezing, there is definitely no need to put the air-conditioning on full just because there is a bit of sun outside, the cold temperature is also a problem during the winter months too. It's difficult to get work done when you're concentrating on how cold..." [full details]

"The urinals are still not in use on the ground floor it is an absolute joke please fix this they have unhygienic black bin bags on them this should be your first maintenance priority public health disaster ..." [full details]