"Not certain if it is the correct library, However, I had a HUGE problem and which the gods directed me toward Richard on the helpdesk. My Endnote failings were vast and the most patient and excellent RIchard resolved. Legend- thank you soooo much. 10 star rating!..." [full details]

"I am an external user. In the past I have been able to come in and renew in a single process. Now I have to go online, fill in a form, upload a photo (instead of the staff member taking a photo when I am in front of them) and then come in to the library. Why? Who decided to complicate the process, a..." [full details]

"Guest WIFI service is appalling! Only on 2.4GHz. Why not 5 GHz? Regardless of location. a link speed never exceeds 144MBPS. Regardless of occupancy, link speed never exceeds 144MBPS. Websites take too long to load, often failing completely. Sky need to provide more and better equipment to improve ..." [full details]