"Not certain if it is the correct library, However, I had a HUGE problem and which the gods directed me toward Richard on the helpdesk. My Endnote failings were vast and the most patient and excellent RIchard resolved. Legend- thank you soooo much. 10 star rating!..." [full details]

"I am an external user. In the past I have been able to come in and renew in a single process. Now I have to go online, fill in a form, upload a photo (instead of the staff member taking a photo when I am in front of them) and then come in to the library. Why? Who decided to complicate the process, a..." [full details]

"The staff get irate and angry over a simple question such as 'I have forgotten my smart card.' One punched the desk when we tried to exit the library without a card, despite being granted access using our digital cards. They're very confrontational and rude. They're also classist, one made a comment..." [full details]

"Guest WIFI service is appalling! Only on 2.4GHz. Why not 5 GHz? Regardless of location. a link speed never exceeds 144MBPS. Regardless of occupancy, link speed never exceeds 144MBPS. Websites take too long to load, often failing completely. Sky need to provide more and better equipment to improve ..." [full details]

"Hi again, Can we get a 512 Hz Tuning fork, for clinical skills practise please. This is used for an ear exam. Thanks,..." [full details]

"Hi Friends, Can we have a resuscitation doll as part of the clinical skills library equipment. This allows us to practise CPR, as we can only usually do this by booking the clinical skills room - not always possible due to booking & staffing arrangements. ..." [full details]

"Filled in by member of staff on request of customer. Alyaa is a previous student interested in joining as an alumni member but would like this to include e-resources that staff and students have access to. Advised that currently this is not possible as access is linked to Newcastle University ID but..." [full details]

"We visited the uni for an open day and was advised we could have a tour of the medial sciences library, as our son has applied to Pharmacy. Helen the librarian was very kind to give us a tour of the library without prior notice and she showed us the different study spaces and book collections. We we..." [full details]

"Regards Bogdan and Richard in Library. Very helpful and knowledgeable and were very happy to help. Best wishes,..." [full details]

"Helen has been very helpful when I have visited...with my very small lunchtime! I hope to remain a member after 29/06/22 when I retire...." [full details]