Student and Staff Wellbeing

Staying in Newcastle? Support for you

Staying in Newcastle? Support for you

An offer to students remaining in Newcastle. Discover your handy guide to all the support on offer to you during these unusual times.

Following Government advice, we know that you now have to stay in Newcastle. We want to remind you we are here to support you through this time.

We're here for you, and we're in this together. 

Because of the current government guidance, we might not be able to offer support in the same ways you might be used to. So we’ve been thinking of new ways we can make sure that you’re OK.

We’ve put together this handy guide of all the support available for you.

If you haven’t already completed our Students Staying in Newcastle form, please do so, so we can continue to support you through these challenging times.

NUSU Support

NUSU Support

At present, Newcastle University Students' Union (NUSU) are working hard to ensure they are here for students wherever possible. 

All services and activities are now available online or by telephone and the building is closed with the exception of the Co-op Store, which will remain open from 9am to 5pm to offer supplies.

For regular updates, join us on:

Keep a close eye on our homepage at: This is kept up to date on a daily basis to keep you in the loop with what we're doing.

Key contact details

Below is a summary of changes NUSU has made to each of our departments, and some key contact information.

Representation and Democracy Department

For information on the representation and democracy functions please contact the Representation Manager by email

Sabbatical Officer Team

Katie Smyth – Students' Union President, email:

Sara Elkhawad – Students' Union Welfare and Equality Officer, email:

Pablo Charro de la Fuente – Students' Unions Education Officer, email:

Karina Sorrels – Students' Union Postgraduate Officer, email:

Eleanor Killner – Students Union Activities Officer, email:

Joe Gubbins – Students' Union AU Officer, email:

Grace Dean – Students' Union Editor of the Courier, email:

Welfare and Student Advice Centre

The Student Advice Centre (SAC) is still offering appointments as an online service.

For further information on your appointment or to make an appointment please contact the SAC Receptionist by email

Staying Active

Although the sports centre is now temporarily closed, it’s still important to stay fit and healthy. Websites such as Fitness Blender have more than 500 free workout videos – so it’s a great opportunity to try something new.

Government guidelines allow for one outdoor sports activity a day such as a run, walk or cycle ride. If you would rather stay indoors or you are self-isolating, you can find more advice by following #StayInWorkOut at Sport England.

Health and Wellbeing

Pastoral Support, Counselling and Wellbeing

Putting students first is what we do, so all our Student Health and Wellbeing support services are still available, but are now being delivered over the phone or by video call.

Pastoral Support is available by emailing:

All other contact details for counselling and wellbeing support remain unchanged, and if you need ongoing therapy, you can find out more at the Student Health and Wellbeing Service.

If you need support from any of the specialist disability teams, the details are below:

You can also find advice and support on the Student Minds website.

Don’t forget to check out our iNCLude app which has specific information on coping with COVID-19 within it.

What should I do if I think I may have the virus?

Follow the advice provided on the Public Health England websiteOtherwise seek advice from the NHS site for latest information. nTo let the University know that you have Covid-19 which will allow us to support you, please complete a notification of self-isolation.

If you are a member of staff, please contact Occupational Health.

Financial Support

Support for students experience financial difficulties

Are you experiencing financial difficulties?

Struggling students can apply to the Student Financial Support Fund (UK students) or the Financial Assistance Fund (international and EU students).

To support social distancing measures, the team have suspended face-to-face submission appointments. Completed application forms and supporting documentation must be submitted by email to

We know these are worrying times, so the team will make every effort to process your application as quickly as possible.


The Library is continuing to support students in a number of ways.  Listed below are just some of the wide range of services that are available.

Additional ebooks and other online content are being purchased as a matter of urgency. ‘Books on Time’ continues to be available, and staff and students may request titles through this route, which are then purchased if available in electronic format.  Inter-library loans for items in electronic format are also available.

The Library Help service is continuing to respond to queries through email and chat, and you may also find the Library’s FAQs useful. 

Liaison Librarians are supporting staff and students either through email or through online appointments, so please contact them if you need their help.

The Writing Development Centre are offering one-to-one appointments, which are bookable online. The ASK website has been expanded to include new resources to support students with Learning Online

The Library's website includes subject guides and tutorials, and provides help and support in using the Library's extensive online collections.  .

Regular updates regarding Library services will be published on the Library’s web pages and through the Library’s Twitter account.


Online careers and business start-up support

Your award-winning Careers Service is still here to support you no matter which stage you’re in. We can help with your career related questions even if you don’t know what you want to do with your future, as well as provide help with CVs, covering letters and application forms.

Our START UP team are providing bespoke, confidential coaching for students and graduates with an early-stage business or freelance career too.

The team are on hand (virtually) to help with any of your questions and can arrange for an advisor to have an online meeting with you if you would like to chat to someone. All you need to do to access our support is log-on to MyCareer and submit your query via 'Resources' and we'll get back to you as quickly as we can.  You can also contact us at

Careers events

There are a number of webinars taking place over the next semester covering topics such as further study, how to ace a video interview and what to do when you don’t know what to do. Keep an eye on our events page for up to date information.

Online resources

We have lots of useful information online, whether you know what you want to do in your future or not. We are also still receiving new graduate, internship and work experience vacancies from employers that you can access via MyCareer.

On our website you’ll find information and advice on applications, including example CV and covering letters and online masterclasses. If you have an interview coming up, you can use our practice video interview platforms to practise your interview and record yourself answering typical interview questions.

Interested in working for yourself? We have online resources to help you develop your ideas, research your market, start a freelance career and run a successful business. You can also register for the next START UP 101 webinar and virtual START  UP Connect networking event.

Keep up to date

We have recently launched our Careers Service blog which will keep you up to date with industry news and events that are taking place virtually during this time. You can also follow us on social media @nclcareers