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Information for Family Members
We know the important role loved ones play in supporting students while they're at university, and we encourage students to stay in close contact with their family.
Emergency and crisis support
Urgent and emergency care - ☎ 999
Papyrus Hopeline247 - ☎ 0800 068 4141
Wellbeing support
Our resources page offers support and advice
Request wellbeing supportImmediate risk
If someone is at immediate risk, telephone 999.
Information for parents, guardians, and family members
We know the important role loved ones play in supporting students while they're at university, and we encourage students to stay in close contact with their family.
If you're ever worried about a student, please phone:
- Wellbeing Consultancy (Monday to Friday, 09:00-17:00): 0191 208 3333
- Security (out of office hours, 365 days a year): 0191 208 6817
Our teams will do all they can to help you and safeguard the student.
Trusted contacts
Each year, we ask every student to give us the details of two trusted contacts who we can get in touch with if we have a serious concern for their wellbeing. We'll always try and work with the student to talk with any trusted contact(s) themselves, but we'll do this without the student's consent if we feel there's a vital safeguarding matter.