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Find Your Support

Your wellbeing needs will change throughout your time at university. We'll give you the support you need at every stage of your time studying with us.

Emergency and crisis support

Urgent and emergency care - ☎ 999

Papyrus Hopeline247 - ☎ 0800 068 4141

Wellbeing support

Our resources page offers support and advice

Request wellbeing support

We can give you different levels of support during your time at university.

I'm feeling good

I want to find out about what the university can offer to help me look after my mental wellbeing.

Our support

I'd like some advice

I’m feeling okay but I would like some information and advice about how I can improve my own wellbeing.

Our support

I need some help

The way I’m feeling is having some impact on my day to day life and my usual ways of helping myself aren’t working.

Our support

I need more help

I am struggling to function at my best and making some unhealthy choices to help try and deal with my issues.

Our support

I'm in a crisis

I’m in a crisis and having extreme difficulty coping with my situation. I don’t feel I can keep myself safe.

Our support

I'm feeling good

 I want to find out about what the university can offer to help me look after my mental wellbeing.

For this level of need find out how you can proactively look after your wellbeing and access self-care resources.

TalkCampus

TalkCampus is a free app that offers a global mental health support network. You can talk with other students from around the world 24/7; it's a safe space to discuss your mental health.

Umii

Looking to make new friends at university? Umii matches you with other students based on your interests, course type and societies. Umii makes it super easy to connect, start conversations and develop friendships.

Sport and Active Wellbeing

Look after your physical health and mental wellbeing by taking part in our sport and active wellbeing activities.

Be Well@NCL

Be Well@NCL is a collection of tried and tested books we've chosen in partnership with our student health and wellbeing service and other health professionals. You and anyone at the university can borrow these books to help understand and manage your mental health and wellbeing.

5 Steps to Mental Wellbeing

5 simple steps that you can take every single day to improve your mental wellbeing.

Trans Support

We welcome everyone in the transgender and non-binary community. We do all we can to ensure that students identifying as transgender and non-binary are not disadvantaged.

We recognise that students may wish to discuss specific support and advice without the need to approach lots of people. We provide an Initial Point of Contact (IPC) who can support and advise students about their options. These include how to get your name and gender changed on university records without the need for a deed poll. 
 
The IPC may also liaise with or signpost students to other parts of the University or external services as appropriate. Contact the IPC via our form.

Peer mentoring

Our peer mentoring service helps you make a smooth transition into university with the support of an experienced student peer. They can give you direct advice and guidance on your university experience. We run these schemes at school and subject levels, and peers are supported by staff co-ordinators.

Give it a Go

Give it a Go is an activity programme for all students and staff where you can try new things. It's open to all abilities and you don't need a membership.

Student societies

We have over 180 student-run societies to help you meet like-minded people and try different hobbies and interests.

Pianos on campus

Love playing the piano? We have some communal pianos on campus that you can play. Take some time out of your busy day to do something you love!

Academic Skills Kit

Our Academic Skills Kit has everything you need to develop your academic skills, from maths support and exam prep to essay writing. You can also find out about where you can go for more support.

 

GP (Doctor) registration

Struggling to find and register with a GP (Doctor)? We can help with our student GP registration scheme.

ResLife

ResLife supports all of our students within university-owned and managed partnership accommodation.

Safe Taxi

Our Safe Taxi scheme (in partnership with Budget Taxis) helps students stranded with no money get home safely.

You can find out how you book a taxi on our Staying Safe page.

SafeZone

We offer the SafeZone App for free to our students and colleagues. If you need help while you're on campus, it'll connect you directly to our security team.

Back to support ^

 

I'd like some advice

I’m feeling okay, but some issues are starting to impact on my day-to-day life. I'd like some information and advice about how I can make positive changes.

For this level of need, you feel ok but you may like some information and guidance about how you can improve your health, wellbeing and study. There are a range of online and in-person resources and support you can access.

 
 
 
Student Wellbeing Advisers

Our Student Wellbeing Advisers are the first point of contact within your academic school for support, advice and guidance. They can help break down any barriers to learning you may be experiencing.

TalkCampus

TalkCampus is a free-to-download app where you can talk with other students from around the world if you’re struggling and worried about your mental health.

Umii

Looking to make new friends at university? Umii matches you with other students based on your interests, course type and societies. Umii makes it super easy to connect, start conversations and develop friendships.

iNCLude app

Our iNCLude self-help app is designed to help you take small steps to improve and maintain your own wellbeing.

Personal tutor

Your personal tutor is your first point of contact for practical advice or direction on academic and non-academic matters.

Listening Support

Our Listening Ear scheme offers you a one-off or regular conversation with a member of the Pastoral Care team.

Disability

Our Disability Service provides a range of advice, information and guidance to disabled applicants and students throughout your time at Newcastle.

 

Hate Crime and Sexual Violence

We offer support for students who:

We also offer specialist counselling for Sexual Violence

Trans Support

We welcome everyone in the transgender and non-binary community. We do all we can to ensure that students identifying as transgender and non-binary are not disadvantaged.

We recognise that students may wish to discuss specific support and advice without the need to approach lots of people. We provide an Initial Point of Contact (IPC) who can support and advise students about their options. These include how to get your name and gender changed on university records.
 
The IPC may also liaise with or signpost students to other parts of the University or external services as appropriate. Contact the IPC via our form.

Student Advice Centre

The Student Advice Centre provides advice, guidance, information and representation on academic, finance and housing issues, as well as legal information, employment, health and consumer support.

Student Welfare and Support Centre

The Welfare and Support Centre is a space for you to access any support, resources, and information you might need to support your wellbeing, welfare and safety while you study.

 

Wellbeing workshops

We offer a variety of helpful wellbeing workshops, throughout the academic year to help you maintain or improve your wellbeing while you study here at Newcastle.

Student Financial Support

Our Student Financial Support team provides advice and guidance on a managing your money, funding and sources of additional income during your time at Newcastle

Nightline

Nightline is a student-run listening service providing emotional support and information, open every night during term time by phone (8pm-8am) and IM (8pm-midnight).

Back to support ^

 

I need some help

The way I’m feeling is having some impact on my health, wellbeing and studies and my usual ways of helping myself aren’t working.

I would like to discuss my issues with a professional such as a counsellor or disability adviser.

For this level of need, your day-to-day life is being affected by the way you are feeling. The things you usually do to help yourself feel better aren't working at the moment. Please see our range of support you can access.

 
 
TalkCampus

TalkCampus is a free-to-download app where you can talk with other students from around the world if you’re struggling and worried about your mental health.

Hub of Hope

The Hub of Hope is the UK’s leading mental health support database. It is provided by the national mental health charity, Chasing the Stigma, and brings together local, national, peer, community, charity, private and NHS mental health support and services.

Counselling

We provide time-focused counselling for students who are struggling with a range of life concerns.

 

Vita (in partnership with NHS)

Some students prefer to access counselling away from the university. Working in partnership with the NHS, Vita provides talking therapy services and can offer advice and guidance on the best options for you.

Disability Service

Our Disability Service provides a range of advice, information and guidance to disabled applicants and students throughout your time at Newcastle.

Postgraduate support

We support all our postgraduate students with the adjustment to your new degree and collaborate with Newcastle University Students’ Union (NUSU) to share the resources we offer to our postgraduate students.

Our postgraduate support

Student Financial Support

Our Student Financial Support team provides advice and guidance on managing your money, funding and sources of additional income during your time at Newcastle

Hate Crime and Sexual Violence

We offer support for students who:

We also offer specialist counselling for Sexual Violence.

Listening Support

Our Listening Support scheme offers you a one-off or regular conversation with a member of the Pastoral Care team to check in about concerns and offer support.

Student Progress

Student Progress is a broad range of services for students, graduates and staff covering the entire student lifecycle, from registration to examinations and congregations. Includes details of the personal extenuating circumstances (PEC) process.

Back to support ^

 

I need more help

I'm struggling to function at my best and making some unhealthy choices to help try and deal with my issues.  I'd like to discuss with a specialist professional.

I'd like to discuss my issues with a specialist professional.

For this level of need, you may have severe or long-term difficulties. You may need support from a specialist either within the university or with an external agency.

 
 
Long-term or specialist mental health concerns

We can offer cognitive behavioural therapy for a range of mental health conditions, including phobias and anxiety.

We also work closely with the NHS and have a specialist mental health nurse on-site.

Hate Crime and Sexual Violence

We offer support for students who:

  • have experienced .  
  • have experienced  since coming to the university.

We also offer specialist counselling for Sexual Violence.

Eating disorders

We work with Eating Distress North East (EDNE) to offer counselling to those struggling with eating distress or disorders.  

Sanctuary support

We understand that navigating the refugee and asylum-seeking process can be challenging - we have specialist counselling and practical advice for those going through this while at university.

Support for Asylum Seekers and Refugees

Campus police officer

The Neighbourhood Beat Manager for Newcastle University is PC 2458 Gary White. You can contact him directly if you need help:

Email: gary.white@northumbria.police.uk

Phone: 0191 208 6817

Contact 999 for emergencies or the Northumbria Police switchboard 101 for non-emergencies.

Back to support ^

 

I'm in a crisis

I’m in a crisis and having extreme difficulty coping with my situation and I don’t feel I can keep myself safe.

At this level of need, you feel that you are at risk or are in a crisis and don't feel that you can keep yourself safe. You may need urgent specialist help and support.

However difficult things may feel, there is always help and support available. The most important thing is to reach out.