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Inconvenience Policy
Inconvenience Policy
Purpose Statement
This policy aims to outline what will happen on the rare occasions when there is a loss of major services to a residence.
Applicability and Scope
This policy applies to all University-owned accommodation. It does not include incidents outside of the University’s control, which includes but is not limited to, National Grid power cuts or flash floods due to severe weather. This policy should be considered in conjunction with our Heating Policy.
Our Responsibilities
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to contact you regarding any loss of a major service and communicate any updates with you as they become available
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where appropriate, to provide you with a reasonable alternative/provision in the event of the loss of a major service
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to provide alternative arrangements where it is deemed to be a health and safety risk to remain in your accommodation
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where applicable, apply an inconvenience payment to your accommodation account
Your Responsibilities
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to familiarise yourself with and adhere to this policy
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to seek clarification from a member of Accommodation Services Team, about any aspect of this policy as required
Inconvenience Payments
In the event of a loss of a major service to your accommodation, which extends for more than 48 hours from the point of us being made aware, and where a reasonable alternative cannot be provided, you will be entitled to an inconvenience payment. This payment will be 20% of your nightly rate for every day until the major service has been restored. This will be credited to your accommodation account, and we will confirm when this has been processed. If we offer you a reasonable alternative and you refuse this, the inconvenience payment may be waived.
Other incidents which cause an inconvenience within your accommodation will be considered on a case by case basis.
Definitions
Certain words and phrases used in this policy have the meanings given to them here.
Nightly rate: the rent for the tenancy period divided by the number of nights in the tenancy period.
Major service: the loss of service, such as but not limited to heating, hot water or electric.
We/us/our/ours: Newcastle University which is the landlord of the accommodation.
You/your/yours: the person who has agreed to take a tenancy in our accommodation.