Estates and Facilities
The estates and facilities team is one of the major support services of the University. Our six teams are responsible for the acquisition, development, maintenance, security and disposal of University land and buildings.
About us
The estates and facilities team is one of the major support services of the University. The director is Iain Garfield.
Our six teams are responsible for the:
- acquisition
- development
- maintenance
- security
- disposal of University land and buildings
An overview of how our service is structured can be found in our organisation chart (PDF: 28KB).
Customer charter
Our mission statement
'Delivering an outstanding estate'
Our values
- Taking responsibility and positively embracing change
- Effective service delivery through professionalism
- Promoting a 'can do' attitude
- Honesty and integrity
- Respecting the academic purpose of the University
- Valuing all staff and respecting diversity
Primary objectives
- Place our customers at the heart of everything we do
- Deliver student experience
- Encourage effective utilisation of space
- Improve the condition of our buildings and their functional suitability
- Integrate environmental management into our day to day operations
- Reduce carbon emissions
- Improve the public realm
- Estates and facilities staff satisfaction
Our customer charter principles
- Ownership
- Relationships
- Consultation
- Transparency
- Quality and attention to detail
- Feedback
To view a full list of our service level standards click here.
Service level standards
We provide a wide range of services, where applicable there will be a corresponding service level standard in place.
For more information relating to each specific area, please click on the document names below:
- Access Requests and Infrastructure Isolations / De-Isolations (PDF: 7KB)
- Alarm Activation - Main Campus (PDF: 7KB)
- Alarm Activation - NGH (PDF: 7KB)
- Asbestos (PDF: 25KB)
- Building and Engineering Defects (PDF: 17KB)
- Checking of Drawings and Specifications (PDF: 7KB)
- Cleaning Operations
- Communication (PDF: 29KB)
- Crime Incidents - Main Campus (PDF: 15KB)
- Crime Incidents - NGH (PDF: 7KB)
- Improvements (PDF: 9KB)
- Lighting Faults (PDF: 15KB)
- Mail Service (PDF: 26KB)
- Moves between Buildings (PDF: 21KB)
- Planning and Capital Projects (PDF: 21KB)
- Portering (PDF: 20KB)
- Requests for Infrastructure Information (PDF: 8KB)
- Security Attendance at Events (PDF: 7KB)
- Urgent by Hand Mail (PDF: 22KB)
Project briefing documents
Project briefing documents
Section 1 - General
- General building design guide (PDF: 41KB)
Section 2 - Mechanical
- Mechanical services design guide (PDF: 103KB)
- Control and management of Legionella (PDF: 75KB)
- Gas safety management system (PDF: 40KB)
- Heating policy (PDF: 11KB)
- Safe drinking water (PDF: 26KB)
Section 3 - Electrical
- Electrical services design guide (PDF: 77KB)
- NUIT CCS CAT6 6A cable specification V6 (Word: 3MB)
- Appendix B hearing assistance systems (PDF: 36KB)
Section 4 - Lifts - Lift consultancy ITT
- Lift consultancy specification (PDF: 43KB)
Section 5 - Landscape
- Hard landscape specification (PDF: 685KB)
- Soft landscape specification (PDF: 255KB)
Section 6 - Asbestos
- GN 201 Asbestos safety management (PDF: 62KB)
- GN 202 - A survey audit form (Word: 55KB)
- GN 203 - B Asbestos method statement audit (Word: 62KB)
- GN 204 - C Analyst (Word: 61KB)
- Asbestos management plan (PDF: 178KB)
Section 7 - Sustainable construction guide
- Sustainable construction guidance (PDF: 116KB)
Section 8 - BMS specification
- BEMS engineering specification (PDF: 407KB)
Section 9 - Metering specification
- Metering specification (PDF: 113KB)
Section 10 - Out of hours spaces briefing note
Contact us
If you would like to contact us with regard to a general enquiry you can:
- Email our Helpdesk
- Telephone: 0191 208 7171
- Fax: 0191 208 6276
Office opening hours are 08:30 to 17:00.
For emergencies out of office hours please contact our Security Control Centre 24 hour phone line on 0191 208 6817.