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Tell Us What You Think

We hope our customers are happy with our services and welcome your suggestions, comments and ideas on how we can continually improve.

Library Search

Browse feedback and responses

Read feedback from other customers and our responses.

Analysis and summary of feedback

Annual summaries and analysis of your feedback.

Customer Care Code

We are committed to providing a high quality of service and to the principle of continuous improvement.

You can tell us what you think by

  • speaking to a member of staff at any Library service desk.
  • completing a Tell Us What You Think Feedback form - either online or on a print form available in our libraries.
  • completed forms are processed daily by our Service Managers and you will receive a reply within 3 working days.
  • if, at any stage you are still unhappy with the response, you can contact the University Librarian:

    Jill Taylor-Roe
    Philip Robinson Library
    University of Newcastle upon Tyne
    Newcastle upon Tyne
    NE2 4HQ